Return & Refund Policy
Refund & Return Policy
We want every customer to feel confident shopping with Ellieshirt. If something isn’t right, our support team is here to help.
24-Hour Order Cancellation Window
Orders can only be modified or canceled within 24 hours after being placed. After this period, orders may already be in production and can no longer be changed or canceled due to our made-to-order production process.
To request changes or cancellations, please contact:
[email protected]
Because every item is made-to-order and custom printed specifically for each customer, our refund and replacement policies are designed to balance fairness, quality assurance, and fast customer support.
Please review the policy below carefully before placing your order.
Sizing & Fit
Detailed size charts are provided on every product page to help customers choose the correct fit before ordering.
Size & Fit Disclaimer
Not in love with your new purchase? Please contact our customer support team — we’ll be happy to help resolve the issue and find the best solution for you.
Because each item is custom printed specifically for every customer, we do not offer refunds or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Ordering mistakes
Please carefully review the size chart available on each product page before placing your order.
Damaged, Defective, or Incorrect Orders
At Ellieshirt, we work hard to ensure product quality and order accuracy. However, in rare cases, customers may receive:
- Damaged products
- Incorrect items
- Defective products
- Poor print quality
If this happens, we offer a free replacement or full refund for the affected item(s).
To process your request, please provide:
- Your order number
- A clear photo showing the issue
Please email:
Damaged or Incorrect Orders
If an issue occurs, our support team will review and arrange a replacement or refund whenever appropriate.
Shipping Support
Our support team monitors delivery issues and helps customers with lost or delayed shipments.
Order Not Received
If your order has not arrived within:
- 30 days for apparel products
- 45 days for specialty items such as shoes, bags, or pillow covers
please contact our support team for assistance.
Eligible orders may qualify for:
- Replacement shipment
- Full refund
This policy does not apply to:
- Incorrect shipping addresses provided by customers
- Unclaimed packages
- Failed delivery attempts
- Carrier delays after confirmed delivery
Return Eligibility
To qualify for a refund or replacement:
- The item must have been purchased within the last 60 days
- The item must be unused and unwashed
- The issue must involve:
- Manufacturing defects
- Printing defects
- Shipping damage
- Incorrect product received
We reserve the right to deny refund or replacement requests that do not meet these conditions.
Return Eligibility
Most issues can be resolved quickly without requiring customers to return defective items.
Non-Refundable Situations
- Incorrect size selection
- Buyer’s remorse
- Ordering the wrong product or variation
- Minor color differences caused by screen displays
- Shipping delays caused by carriers, weather, or customs
- Incorrect shipping information provided by customers
Contact Us
If you have questions regarding refunds, replacements, or returns, our support team is ready to help.
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